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Feb 24

508 Compliance and Content Management

Section 508 compliance seems tricky and confusing, but its implementation on content management systems is vital for many organizations. According to the United States Census Bureau, about one in five Americans are impaired with some sort of disability. That is a rather large number of people that you do not want to ignore.

All federal and state agencies of the U.S. government are required to meet section 508 standards for accessibility. This law was established in 1998 to require that all technology used by the federal government to be accessible to those with disabilities. This includes those with visual, audible, physical or cognitive impairment.

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Nov 15

Enterprise Content Management and Mobile Devices

With mobile devices becoming increasingly powerful, users want to access their documents while on the move. iPads and other tablets in particular have become very popular. Increasingly, employers allow employees to bring mobile devices of their choice to work.

"Bring Your Own Device" (BYOD) policy became wide spread in organizations and users started expecting and demanding new features that would enable them to work on their documents from mobile devices. Therefore, the necessity to have mobile access to content has greatly increased in recent years.

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Nov 1

Success in Enterprise Content Management Implementations

A successful enterprise content management (ECM) implementation requires an ongoing partnership between IT, compliance, and business managers.

Strict top-down initiatives that leave little for users' requirements consideration result in ECM systems that users don’t want to use.

Similarly, an ad hoc, overly decentralized approach leads to inconsistent policies and procedures, which in turn leads to disorganized, not governed, not foundable content. In both extremes, the ECM initiative ends with a failure.

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Jan 11

Unified Index to Information Repositories

Unified Index to Information Repositories
Amount of information is doubling every 18 months, and unstructured information volumes grow six times faster than structured.
 
Employees spend far too much time, about 20% of their time, on average, looking for, not finding and recreating information. Once they find the information, 42% of employees report having used the wrong information, according to a recent survey.
 
To combat this reality, for years, companies have spent hundreds of thousands, even millions, to move data to centralized systems, in an effort to better manage and access its growing volumes, only to be disappointed as data continues to proliferate outside of that system. Even with a single knowledgebase in place, employees report decrease in critical customer service metrics, due to the inability to quickly locate the right knowledge and information to serve customers.

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Nov 22

Choosing the Right Content and Knowledge Management Tools

Choosing the Right Content and Knoledge Management Tools
Effective content and knowledge management is a combination of theory, practice, and technology. You should not focus too much on the technology part without considering other parts.
 
However, effective technology deployment are essential to content and knowledge management success. The challenge is that there is no such thing as "content and knowledge management tools" marketplace. Depending on the application, content and knowledge management can include different types of technology, comprising many diverse market segments.
 
Today, content and knowledge management practitioners need to follow technology developments.
 
For many years, the main platforms for content and knowledge management revolved around searchable knowledgebases and discussion forums. Enterprise portals emerged to try to present enterprise information via a single dashboard. That didn't usually work out so well, although portal technology still plays a key role for many use cases today.

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