Information is the fuel of any modern-day business. Organizations succeed and falter based on the reliability, availability, and security of their data.

Strategically created enterprise-wide frameworks that define how information is controlled, accessed, and used are the most critical elements in a successful information management program. This framework is information governance.

Information governance is the set of policies, procedures, processes, roles, metrics, and controls implemented to manage information on all media in such a way that it supports an organization's immediate and future regulatory, legal, risk, and operational requirements. It treats information as a valuable business asset and ensures the effective and efficient use of information in enabling an organization to achieve its goals. Information governance is a holistic approach to managing corporate information.

The goal of a holistic approach to information governance is to make information assets available to those who need it, while streamlining management, reducing storage costs, and ensuring compliance. This, in turn, allows the company to reduce the legal risks associated with un-managed or inconsistently managed information and be more agile in response to a changing marketplace.

When a company fails to manage their information properly, it puts itself in jeopardy of violating compliance rules, damaging its brand equity, and paying hefty fines.

Our information governance services include development a meaning-based approach to information governance for your organization:

• development and implementation set of policies, procedures, processes, roles, metrics, and controls that will help you to manage your information in such a way that supports your organization's immediate and future regulatory, legal, risk, and operational requirements.  

The primary purpose of document control is to ensure that only current documents and not documents that have been superseded are used to perform work and that obsolete versions are removed. Document control also ensures that current documents are approved by the competent and responsible for the specific job persons and are distributed to the places where they are used.

In regulated industries, this function is mandatory. Document control is a part of ISO 9001 and GMP/GxP requirements and is a critical function to ensure regulatory and legal compliance.

Our document control services include:

• implementation and administration of document control systems;
• ensuring documents regulatory and legal compliance;
• DCO/ECO process management;
• Bill of Materials (BOM) management;
• Approved Vendor List (AVL) management;
• change control management;
• documents routing and tracking. 

Taxonomy and metadata are very important in content management and information architecture. They ensure that search and navigation work properly and that content is accessible and can be found via searching and browsing.

Taxonomy is the foundation on which to base any kind of information system. Whether a structured tool such as a CRM system, or a less structured one, like a content management system that organizes information for websites or Intranets, all technologies that deal with information require a basis in taxonomy. This is even more important when various systems must interact.

Metadata is structured information that describes, explains, locates or otherwise makes it easier to retrieve, use, or manage information resources. Without properly structured metadata in place, search will not work.

Controlled vocabularies create a common language for sharing concepts and further enables search across information resources.

A well implemented taxonomy will make information in your organization more accessible, easier to locate & re-use, and ultimately, more valuable.

Our taxonomy and metadata development and management services include:

• development and management customized taxonomies;
• development and management ontologies;
• development and management metadata;
• development and management controlled vocabularies;
• development and management naming and numbering conventions. 

Enterprise search is the practice of identifying and enabling content across the entire organization to be indexed, searched, and displayed to authorized users. Optimized search is the key which allows users to locate exact information what they are looking for.

Enterprise search affects every organization. Employees within an organization should be able to find the correct and the most current information when they are searching for it. When customers visit a company website, they should be able to locate the products and services with ease.

Time employees waste being lost on your Intranet or pondering how to find the information is money you waste by paying them to be at work without getting work done. If it is a customer serving or e-commerce website, it is a lost sale.

Optimized enterprise search allows your employees and customers to locate the information they need quickly and easily.

Our enterprise search services include:

• enabling and optimizing search in content management and knowledge base systems, web portals, and websites.

Information architecture determines how content will be organized and managed. An effective information architecture enables people to step logically through a system confident they are getting closer to the information they require.

Organizations should recognize the importance of information architecture or else they run the risk of creating great content and functionality that no one can ever find. Most people only notice information architecture when it is poor and stops them from finding the information they require.

 If a website is difficult to use, people leave. If the home page fails to clearly state what a company offers and what users can do on the site, people leave. If users get lost on a website, they leave. If a website's information is hard to read or doesn't answer users' key questions, they leave. For Intranets, content management systems, web portals usability is a matter of employees productivity. Time users waste being lost on your intranet or pondering difficult instructions is money you waste by paying them to be at work without getting work done. If it is a customer serving or e-commerce website, it is a lost sale.

Developing an effective information architecture is an essential step in the development of all information management systems. Effective information architecture enables people to quickly, easily and intuitively find content. This avoids frustration and increases the chance that the user will return to the system the next time they require similar information.

Our services in information architecture include methodologies to ensure that your users can find content quickly and easily:

• creating content structure;
• enabling and optimizing navigation in content management and knowledge base systems, web portals, and websites;
• enabling and optimizing search in content management and knowledge base systems, web portals, and websites;
• development and management customized taxonomies.