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Content Management

Jan 11

Unified Index to Information Repositories

Unified Index to Information Repositories Amount of information is doubling every 18 months, and unstructured information volumes grow six times faster than structured.   Employees spend far too much time, about 20% of their time, on average, looking for, not finding and recreating information. Once they find the information, 42% of employees report having used the wrong information, according to a recent survey.   To combat this reality, for years, companies have spent hundreds of thousands, even millions, to move data to centralized systems, in an effort to better manage and access its growing volumes, only to be disappointed as data continues to proliferate outside of that system. Even with a single knowledgebase in place, employees report decrease in critical customer service metrics, due to the inability to quickly locate the right knowledge and information to serve customers. Read more
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Nov 22

Choosing the Right Content and Knowledge Management Tools

Choosing the Right Content and Knoledge Management Tools Effective content and knowledge management is a combination of theory, practice, and technology. You should not focus too much on the technology part without considering other parts.   However, effective technology deployment are essential to content and knowledge management success. The challenge is that there is no such thing as "content and knowledge management tools" marketplace. Depending on the application, content and knowledge management can include different types of technology, comprising many diverse market segments.   Today, content and knowledge management practitioners need to follow technology developments.   For many years, the main platforms for content and knowledge management revolved around searchable knowledgebases and discussion forums. Enterprise portals emerged to try to present enterprise information via a single dashboard. That didn't usually work out so well, although portal technology still plays a key role for many use cases today. Read more
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May 1

Big Data and Content Management

Big Data and Content Management

There has been a lot of talk lately about big data. What is big data?   Big data is is a collection of data sets so large and complex that it becomes difficult to process using on-hand commonly used software tools or traditional data processing applications. The challenges include capture, governance, storage, search, sharing, transfer, analysis, and visualization.   What is considered "big data" varies depending on the capabilities of the organization managing the data set, and on the capabilities of the applications that are traditionally used to process and analyze the data set in its domain.   Big data sizes are a constantly moving target. As of 2012 ranging from a few dozen terabytes to many petabytes of data in a single data set. With this difficulty, new platforms of "big data" tools are being developed to handle various aspects of large quantities of data.   Every day, we create 2.5 quintillion bytes of data — so much that 90% of the data in the world today has been created in the last two years alone. How does it apply to us and what we do in content management? Read more
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Feb 13

Current Trends in Content and Knowledge Management

Current Trends in Content and Knowledge Management

Current KM trends changed the way we work in KM environment. Let’s look at these current trends and how they affect KM.   Big Data   According to Cisco study, global IP traffic will reach 1.3 zettabyes annually by 2016 which is fourfold increase from 2011. By 2016 there will be 19 billion global network connections, the equivalent of two-and-a-half connections for every person on earth. Huge amount of data needs to be moved, collected, stored, and analyzed to create value out of it.   With social networking and global depression and exponential rate of information growth, the question becomes: how are you going to store, manage, and utilize this information in a way that meets your organization objectives. You need to be able to derive value from your information. Read more
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Dec 30

10 Signs Your Search Engine is Stalling

10 Signs Your Search Engine is Stalling An integral part of your content management strategy is enterprise search. Your users need to be able to find information and documents they are looking for. However, enterprise search does not always work properly. Users have to get more creative to compensate for the lack of good search but is this what you really want?   Creative ways which users use to find information is a sign that your search engine is stalling. If you recognize any of these symptoms below in your content management system, take it as a call to action: your search engine needs a tune-up!   1. Querying With Magic Cookies: If your users are memorizing document IDs or using some other "magic" unrelated to natural search queries to find content, your search has a problem.Read more
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