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Nov 15

Enterprise Content Management and Mobile Devices

With mobile devices becoming increasingly powerful, users want to access their documents while on the move. iPads and other tablets in particular have become very popular. Increasingly, employers allow employees to bring mobile devices of their choice to work.

"Bring Your Own Device" (BYOD) policy became wide spread in organizations and users started expecting and demanding new features that would enable them to work on their documents from mobile devices. Therefore, the necessity to have mobile access to content has greatly increased in recent years.

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Nov 1

Success in Enterprise Content Management Implementations

A successful enterprise content management (ECM) implementation requires an ongoing partnership between IT, compliance, and business managers.

Strict top-down initiatives that leave little for users' requirements consideration result in ECM systems that users don’t want to use.

Similarly, an ad hoc, overly decentralized approach leads to inconsistent policies and procedures, which in turn leads to disorganized, not governed, not foundable content. In both extremes, the ECM initiative ends with a failure.

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Jan 11

Unified Index to Information Repositories

Unified Index to Information Repositories Amount of information is doubling every 18 months, and unstructured information volumes grow six times faster than structured.   Employees spend far too much time, about 20% of their time, on average, looking for, not finding and recreating information. Once they find the information, 42% of employees report having used the wrong information, according to a recent survey.   To combat this reality, for years, companies have spent hundreds of thousands, even millions, to move data to centralized systems, in an effort to better manage and access its growing volumes, only to be disappointed as data continues to proliferate outside of that system. Even with a single knowledgebase in place, employees report decrease in critical customer service metrics, due to the inability to quickly locate the right knowledge and information to serve customers. Read more
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Nov 22

Choosing the Right Content and Knowledge Management Tools

Choosing the Right Content and Knoledge Management Tools Effective content and knowledge management is a combination of theory, practice, and technology. You should not focus too much on the technology part without considering other parts.   However, effective technology deployment are essential to content and knowledge management success. The challenge is that there is no such thing as "content and knowledge management tools" marketplace. Depending on the application, content and knowledge management can include different types of technology, comprising many diverse market segments.   Today, content and knowledge management practitioners need to follow technology developments.   For many years, the main platforms for content and knowledge management revolved around searchable knowledgebases and discussion forums. Enterprise portals emerged to try to present enterprise information via a single dashboard. That didn't usually work out so well, although portal technology still plays a key role for many use cases today. Read more
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May 1

Big Data and Content Management

Big Data and Content Management

There has been a lot of talk lately about big data. What is big data?   Big data is is a collection of data sets so large and complex that it becomes difficult to process using on-hand commonly used software tools or traditional data processing applications. The challenges include capture, governance, storage, search, sharing, transfer, analysis, and visualization.   What is considered "big data" varies depending on the capabilities of the organization managing the data set, and on the capabilities of the applications that are traditionally used to process and analyze the data set in its domain.   Big data sizes are a constantly moving target. As of 2012 ranging from a few dozen terabytes to many petabytes of data in a single data set. With this difficulty, new platforms of "big data" tools are being developed to handle various aspects of large quantities of data.   Every day, we create 2.5 quintillion bytes of data — so much that 90% of the data in the world today has been created in the last two years alone. How does it apply to us and what we do in content management? Read more
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