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Jul 31

Twelve tips to unlock the knowledge-ready advantage

1 Agile KM helps to stay focused and deliver quick wins. Agile methods can contribute to KM in a number of ways, said Bill Kaplan, founder of the consulting firm Working Knowledge. Pilot projects are a way of testing KM initiatives, direction and assumptions. KM challenges today include keeping up with operational tempo, adjusting to or creating new behavior and evolving new metrics. “KM is a long-term journey but you also need to show quick wins,” he said, pointing to after action review (AAR) methods as an example of a quick win. Agile KM helps an organization develop new possibilities, new mindsets and new capabilities.

2 Tie knowledge to learning. “It is not enough to promote a knowledge sharing culture; you need to promote a learning culture,” advised Nicole Sy, KM specialist at The Hong Kong Polytechnic University. She shared a range of case studies of Most Admired Knowledge Enterprises (MAKE) Award winners from Hong Kong and China. KM metrics will also have to evolve and cover a range of activities and impacts, such as user adoption, knowledge sharing, user benefits and customer satisfaction. Different kinds of learning tools and channels can be explored. MTR, Hong Kong’s metro train system, uses its own video channel called M-Tube for training, and has produced a hilarious but effective video of KM practitioners in a rap song about the organization’s KM features.

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Feb 28

12 Steps in Knowledge Management

User centered design is important for successful knowledge management. This design can also be called design thinking. Design thinking can help with process architecture, tools, and a knowledge sharing culture. These are important points for knowledge management improvement:

1. The emphasis on emotion and empathy of user would have a great impact, focus on experimentation and testing before scaling and confidence even in the face of uncertainty. Thus, buy-in for KM initiatives increases when adequate empathy has been shown to employees concerns and if participatory design elements have been used to come up with the knowledge management architecture and processes.

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Jul 30

Successful Knowledge Management

Knowledge Management (KM) main goal is to improve the internal processes of the organization so that it operates better, faster, cheaper, safer or cleaner.

It is important to create KM strategy. KM strategy is about ensuring that KM processes are as good as they can be throughout the organization.

Regardless of what industry your organization operates in, it is likely that you are concerned about operational efficiency and effectiveness, which means that operational excellence is a cornerstone of your KM strategy.

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Jan 23

Five Trends of Knowledge Management

Many issues affect knowledge management. The five most important are big data, cybersecurity, mobility, social analytics, and customer engagement.

The availability of big data has opened many options for understanding everything from customer preferences to medical outcomes.

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May 30

Oracle Knowledge Management

As customer expectations rise, delivering personalized experiences that improve customer loyalty, increase customer acquisition and optimize efficiency is increasingly more challenging to achieve. It is very important to engage customers in their preferred channel and to minimize the overall effort of that engagement.

A key to minimizing the customer effort is to deploy a knowledge management platform that crosses all channels, presents accurate content from multiple sources, maintains, relevance, and captures feedback for continuous improvement. Oracle Knowledge is a complete knowledge management solution which provides personalized cross-channel service and support.

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