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Jan 30

The Power of Knowledge

Your contact center agents must be available and equipped with the knowledge they need to handle customer issues quickly and efficiently.

However, with the explosion of new channels such as Internet, social media, and mobile computing, many companies lack the tools and processes required to empower their employees to deliver great customer experience.

Organizations struggle with static, siloed knowledge systems that not only provide redundant, often inaccurate information, but are costly to maintain.

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Jan 9

Personalization in Content Management

Content personalization in content management makes your users' experience more rewarding. Content personalization targets specific content to specific people. One simple example is showing code samples to developers and whitepapers to business users.

Segment Your Users

The first step to delivering a personalized customer experience is to segment your visitors so you can present them with what’s most relevant to them.

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Dec 30

Is Your Web Site Optimized for Mobile Devices?

Many people are highly dependent of their mobile devices for every day interactions, including mobile commerce. Our society is becoming highly mobile and connected. In the latest Shop.org and Forrester Research Mobile Commerce Survey, it's estimated that U.S. smartphone commerce will grow to $31 billion by 2016.

Those organizations that can best serve mobile customers will have an advantage in the competition. With a surge in mobile traffic comes the added potential to connect with and sell to customers through mobile commerce. Having a concrete mobile infrastructure plan and strategy is no longer an option, as it had been in recent years, but rather a must to compete in any customer-facing situation.

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Dec 7

Data Lake

A data lake is a large storage repository and processing engine. Data lakes focus on storing disparate data and ignore how or why data is used, governed, defined and secured.

Benefits

The data lake concept hopes to solve information silos. Rather than having dozens of independently managed collections of data, you can combine these sources in the unmanaged data lake. The consolidation theoretically results in increased information use and sharing, while cutting costs through server and license reduction.

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Categories: Big Data
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Nov 24

What is New in SharePoint 2016?

Microsoft releases a new version of SharePoint every three years. SharePoint 2016 public Beta version is available. The full version is expected in Spring 2016. Here is what is new in SharePoint 2016 version.

SharePoint 2016’s main goal is to bring the best of Office 365 Cloud technology to on-premises solutions. In this truly effective Hybrid model, organizations will be able to have the best of the Cloud, whilst keeping all their important information and data stored on-premises.

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