Phone: 650-474-0955
Email: Info@galaxyconsulting.net

Jul 28

Navigating Big Data

Big Data is an ever-evolving term which is used to describe the vast amount of unstructured data. Published reports have indicated that 90% of the world’s data was created during the past two years alone.

Whether it’s coming from social media sites such as Twitter, Instagram, or Facebook, or from countless other Web sites, mobile devices, laptops, or desktops, data is being generated at an astonishing rate. Making use of Big Data has gone from a desire to a necessity. The business demands require its use.

Read more
Categories: Big Data
Add CommentViews: 2076
Jul 24

Successful Change Management in Content and Knowledge Management

It is getting more unlikely to find paper documents in filing cabinets or electronic documents in shared network drives. Filing cabinets and shared network drives have been replaced by content management systems, knowledge base application, and collaboration tools in majority of organizations.

At a certain point, it's inevitable that organizations have to make adjustments to keep up with the times. users must constantly adapt to the tools of an evolving world. After all, if customers are using advanced technology, it makes sense that companies should be interacting with them using tools that are up to date as well.

Read more
Add CommentViews: 2215
Jun 27

Better Business Operations with Better Data

Businesses today understand that data is an important enterprise asset, relied on by employees to deliver on their customers' needs, among other uses of data such as making business decisions and many others. Yet too few organizations realize that addressing data quality is necessary to improve customer satisfaction. A recent Forrester survey shows that fewer than 20% of companies see data management as a factor in improving customer relationships. This is very troubling number.

Not paying attention to data quality can have a big impact both on companies and the customers they serve. Following are just two examples.

Read more
Add CommentViews: 2138
Jun 13

Hadoop Adoption

True to its iconic logo, Hadoop is still very much the elephant in the room. Many organizations heard of it, yet relatively few can say they have a firm grasp on what the technology can do for their business, and even fewer have actually implemented it successfully at their organization.

Forrester Research predicted that Hadoop will become a cornerstone of the business technology agenda at most organizations.

Read more
Categories: Hadoop, Big Data
Add CommentViews: 2089
May 30

Oracle Knowledge Management

As customer expectations rise, delivering personalized experiences that improve customer loyalty, increase customer acquisition and optimize efficiency is increasingly more challenging to achieve. It is very important to engage customers in their preferred channel and to minimize the overall effort of that engagement.

A key to minimizing the customer effort is to deploy a knowledge management platform that crosses all channels, presents accurate content from multiple sources, maintains, relevance, and captures feedback for continuous improvement. Oracle Knowledge is a complete knowledge management solution which provides personalized cross-channel service and support.

Read more
Add CommentViews: 2360