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Jan 31

Challenges of Records Management

Records management is very important for companies. There are many electronic records management systems that can optimize the process of records management. However, the huge amount of data is raising new challenges about how records management should be handled.

A few of the ongoing issues include big data, master data management (MDM) and how to deal with unstructured data and records in unusual formats such as graph databases.

Records are kept for e-discovery, compliance purposes, for their business value, and sometimes because no process has been implemented for systematically removing them. This might be a double-edged sword: getting rid of data makes IT nervous, but there are times when records should be dispositioned.

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Categories: Records Management
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Jul 30

GDPR Compliance

GDPR compliance is being enforced. The GDPR has already garnered international attention, with similar legislation in the works in countries like China, Japan, India, Brazil, and New Zealand. Attention around the GDPR has been mounting in US. Beyond the United States and the other countries already mentioned, most experts predict that an even wider rollout of consumer data protections is inevitable.

Since GDPR took effect, Google was fined nearly $57 million for processing personal data for advertising purposes without obtaining the required consumer permissions. Google also failed to adequately inform consumers about how their data would be used, nor did it provide enough information about its data consent policies.

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Categories: Compliance
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May 15

Building Blocks for Digital Transformation

69% of decision makers use social media for purchase decisions. 90% of buyers trust peer recommendations. 94% of B2B buyers conduct online research before making a purchase. Companies like Amazon and Alibaba continue to raise the bar, forcing every company to rethink its digital strategy. Companies such as Airbnb and VRBO continue to wreak havoc in the hotel industry and threaten to disintermediate additional industries. Uber and Lyft have transformed the taxi industry using powerful digital tools.

89% of executives say that digitization will disrupt their businesses. Yet less than one-third of these executives believe that their digital strategies are correct, and only 21 % believe that the right people are setting their digital strategies. What is causing this disconnect, and why are so many digital transformation projects underperforming or failing?

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Apr 26

Knowledge Management to Increase Efficiency and Productivity

Knowledge management (KM) has become both an important topic driven by a number of industry trends, foremost among them the strong and growing interest in artificial intelligence (AI). A knowledge base (KB) can serve as the centralized source of knowledge for an organization, providing the data needed to feed an AI solution.

Interest in KM is also being driven by its ability to help companies achieve many of their top enterprise servicing goals: improving productivity, increasing the use of self-service, decreasing customer effort, reducing operating costs, improving cross-departmental coordination, increasing customer and staff engagement, and delivering a better, more personalized customer experience.

This is a major and long overdue turnaround for the KM, which has taken many years to catch the attention of organizations. The question that organizations are now asking is whether KM solutions are able to meet their needs in the era of digital transformation.

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Mar 31

Digital Trust

While consumers have happily shared personal data on social platforms in return for greater connectivity and shared experiences, recent news about data harvesting has caused alarm. Many companies that rely on consumer insight are rethinking how to build digital trust and make it sustainable.

A study of 25,000 consumers across 33 countries, the majority of 92 % of which are U.S. consumers say it’s extremely important that companies protect their personal information. Another 79 % say it’s frustrating to realize that some cannot be trusted to use it appropriately. Lack of trust is one of the biggest reasons consumers switch companies.

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Categories: Data Security
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