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Apr 26

Knowledge Management to Increase Efficiency and Productivity

Knowledge management (KM) has become both an important topic driven by a number of industry trends, foremost among them the strong and growing interest in artificial intelligence (AI). A knowledge base (KB) can serve as the centralized source of knowledge for an organization, providing the data needed to feed an AI solution.

Interest in KM is also being driven by its ability to help companies achieve many of their top enterprise servicing goals: improving productivity, increasing the use of self-service, decreasing customer effort, reducing operating costs, improving cross-departmental coordination, increasing customer and staff engagement, and delivering a better, more personalized customer experience.

This is a major and long overdue turnaround for the KM, which has taken many years to catch the attention of organizations. The question that organizations are now asking is whether KM solutions are able to meet their needs in the era of digital transformation.

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Mar 31

Digital Trust

While consumers have happily shared personal data on social platforms in return for greater connectivity and shared experiences, recent news about data harvesting has caused alarm. Many companies that rely on consumer insight are rethinking how to build digital trust and make it sustainable.

A study of 25,000 consumers across 33 countries, the majority of 92 % of which are U.S. consumers say it’s extremely important that companies protect their personal information. Another 79 % say it’s frustrating to realize that some cannot be trusted to use it appropriately. Lack of trust is one of the biggest reasons consumers switch companies.

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Categories: Data Security
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Feb 11

Mastering Fractured Data

Data complexity in companies can be a big obstacle to achieve efficient operations and excellent customer service.

Companies are broken down into various departments. They have hundreds, thousands, or even hundreds of thousands of employees performing various tasks. Adding to the complexity, customer information is stored in so many different applications that wide gaps exist among data sources. Bridging those gaps so every employee in the organization has a consistent view of data is possible and necessary.

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Jan 30

Digital Transformation

Digital technology is drastically changing how companies do their business and companies' relationship with their customers. While customers gain the power of information and choice, digital technology dramatically improves the economics of business. The rules of business are being rewritten nearly every day with new digital technologies. Every company has a unique digital transformation opportunity.

However, doing so involves far more than merely converting paper processes to electronic ones. Companies undergoing a digital transformation also need to make sure that all of their digital processes are interconnected. Even more important, though, digital transformation requires a company-wide culture transformation.

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Dec 29

Electronic Signature and Content Management

At this time of digital transformation, it is difficult to talk about managing content management without talking about using electronic signatures. E-signatures make it possible to create digital workflows, help to maximize ROI from content management, and enhance productivity, compliance, security, and analytics.

Quite a few content management tools include e-signature implementation such as SharePoint, Box, and other content management systems (CMS).

Electronic signatures, digital business, and content management are interdependent. Without e-signature capability, documents continue to be printed for signing, then photocopied, shipped, corrected, imaged back into the system, archived, and shredded. 90% of the time and cost of labor dedicated to managing paper can be saved by using e-signatures. There are also other benefits of using e-signatures such as faster decision making, shorter sales cycles, and improved customer experience.

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