Abstract

Knowledge management (KM) includes a range of strategies and practices used to identify, create, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizations as processes or practices.

KM efforts typically focus on organizational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration, and continuous improvement of the organization.

This white paper identifies knowledge types, describes successful KM strategy and how to convert knowledge into content, presents unified knowledge management, and gives steps on how to implement KM right the first time.